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Order Questions
Can I change an item in my order?
Once an order has been placed, unfortunately, the products ordered cannot be adjusted or changed.
How do I cancel my order?
As long as your order hasn't yet been dispatched, we are able to cancel it for you.
Please contact us on the telephone on 02476 632520, sales@ukfragrances.co.uk, or message us on Live Chat and provide your order number and we can cancel this for you. We would recommend giving us a call if our phone lines are open, as this is the fastest way to get this cancelled for you.
My order is shown as being delivered but I haven't received it.
If your order is listed as being delivered, but you have not received this, you should:
· Check if someone else at your address has accepted it
· Look around the delivery location, your order may have been left in a safe place or with a neighbour
· Check for a notification of attempted delivery. If you have received this please follow the instructions provided by the courier to receive your order
How quickly will I receive my order?
UK Fragrances process and dispatch orders as quickly as possible and we have a few different delivery methods and options.
I have received a fragrance with no cellophane/plastic wrapping. Why is that?
Some manufacturers are now taking the option to no longer cellophane wrap certain fragrances
Can I have my order delivered to a different address?
In most cases, we can deliver an order to an address of your choice, even if the delivery address is different to your billing address.
What if I want to make an exchange or want a refund?
We want you to be completely satisfied with your order and wish to resolve any problems you may have.
How can I track my order?
Once your order has been dispatched, you will receive an email to confirm.
You will also receive an email from the courier with your relevant tracking information for your order.
Who will be delivering my order?
For orders delivered within the UK, we use Royal Mail and Hermes to deliver your goods.
Product Questions
What is the difference between an EDT (Eau de Toilette) and EDP (Eau de Parfum)?
The main difference between types of fragrance is in the concentration of essences. Eau de Parfum contains up to 15% perfume concentrates, and Eau de Toilette contains up to 10%
Are the products that you sell genuine?
All our products are completely genuine. We do not sell any counterfeit or fake products. We sell
Website Questions
Is this a secure site?
Here at UK Fragrances, we take your peace of mind and security extremely seriously. We aim to ensure that your shopping experience is safe, secure and can be trusted. From the moment you
Why should I buy over the Internet?
Online convenience shopping is rapidly growing and readily available to all on mobiles, tablets and computers,